What is better Service CRM or Salesforce CRM? Buying the ideal CRM Software product is all about comparing numerous solutions and figuring out the top application for your specific needs. Our exclusive system provides you with a brief look at the general rating of Service CRM and Salesforce CRM. For total quality and performance, Service CRM scored 8.0, while Salesforce CRM scored 9.7. On the other hand, for user satisfaction, Service CRM earned 99%, while Salesforce CRM earned N/A%.
Below you can also check their functions, terms, plans, etc. to find out which program will be more suitable for your company. An important aspect to assess is if the software lets you to enable/disable restrictions on various types of users to protect any critical business data.
We did our best to prepare reviews of all popular Field Service Management Software - FSM products that you can find out there, but among them these three deserved our special attention: Freshdesk, Salesforce Field Service Lightning, monday.com.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
In case you are still having doubts about which app will perform best for your company it may be a good idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular each solution is and how extensive is its online presence. For example Service CRM Twitter account has currently 0 followers. At the same time Salesforce CRM Twitter is followed by 230499 users.
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