What is better Service CRM or Salesforce Service Cloud? There are lots of CRM Software products out there these days. The ideal way to find out which service fits your needs best is to check them side by side. As an example, here you can assess Service CRM and Salesforce Service Cloud for their overall score (8.0 vs. 9.6, respectively) or their user satisfaction rating (99% vs. 97%, respectively).
Additionally, you can review their features and pricing terms and other useful facts below. When matching products make sure to examine their similar advantages and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, keep in mind to assess secondary features such as security, backup, ease-of-use, and helpdesk support.
At this time, the leading solutions in our Field Service Management Software - FSM category are: Salesforce Field Service Lightning, monday.com, Freshdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In the event you are still having doubts about which solution will perform best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every software is and how large is its online presence. For example, in case of Facebook Service CRM has 206 likes on their official page while Salesforce Service Cloud profile is liked by 617858 users.
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