What is better Service Creatio or Freshdesk? When scouting for the appropriate Help Desk Software for your organization it is recommended that you compare the characteristics, rates, as well as other critical information concerning the product and vendor. Here, you are able to see the parallels and distinctions between Service Creatio (overall score at 8.6 and user satisfaction at 100%) and Freshdesk (overall score at 9.8 and user satisfaction at 100%).
You may also check their specific modules, such as tools, plans, costs, conditions, etc. Similarly, analyze the terms carefully for information on hidden fees, like, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and more.
We are aware that not all businesses have enough time to scrutinize a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
Growth + Service starts from $40/user/month. Provide automation to SMB clients.
Enterprise + Service starts from $70/user/month. Enable full-scale automation for corporate and enterprise needs.
Unlimited + Service starts from $100/user/month. Deliver limitless automation for advanced enterprise scenarios.
All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
2 agents for 6 months
Ticket Dispatch: Automatically assign tickets to the right agents
Knowledge Base: Create a self-service portal for your customers
Ticket Trend Report: Analyze ticket patterns and improve support
Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
Freshdesk Command Centre – Unified workspace
Ticketing
Customer portal and knowledge base
Freddy AI:
AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
Standard reports and real-time dashboards
Security, routing, SLA:
Role-based access control
SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Omni Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Omni Growth plus
Business hours
Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
Free 14-day trial
Omnichannel helpdesk:
Everything in Freshdesk Omni Pro plus
Skill-based assignment
Freddy AI:
Everything in Freshdesk Omni Pro
AI Insights – Proactive insights, Converstional insights
Analytics:
Everything in Freshdesk Omni Pro plus
Custom object analysis
Self-service:
Everything in Freshdesk Omni Pro plus
Approval workflow
Flexible knowledge base hierarchy
Security, routing, SLA:
Everything in Freshdesk Omni Pro plus
Agent shifts
JWT authentication
Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
Ticketing
Shared inbox
Threads and tasks
Customer portal
Analytics:
OOB analytics and standard reports
Self-service:
Knowledge base
Security, routing, SLA:
Role-based access control
SSO
Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Growth plus
Collaborators
Multilingual help desk
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Growth plus
Business hours
Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Pro
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
When you choose a service that you are sure will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. Quite frequently personal experience with the product may be different, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick overview of how real users of Service Creatio and Freshdesk evaluate their experience with the solution. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you will get a comprehensive and credible picture of what other people think about every solution. In this example Service Creatio has a total satisfaction rating at 100% while for Freshdesk 100% of users say they had an enjoyable experience with it.
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