What is better Serena Service Manager or RichCall? If you need a competent Customer Support Software product for your enterprise you need to make time to examine different options. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can find Serena Service Manager’s overall score of 7.0 and compare it against RichCall’s score of 8.0; or Serena Service Manager’s user satisfaction level at 93% versus RichCall’s N/A% satisfaction score.
The comparison can help you identify the strengths and weaknesses of each software, and make up your mind on which one suits you requirements better. Beyond the main features, the software which is simple and intuitive is always the better option.
At the moment, the best services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
All the data, details and opinions that we shared in this comparison were collected from official vendor websites, advertising content available online, actual experience from real users as well as our personal hands-on use of each solution by an expert. We do our best to comprehensively study every service, so we not only examine it on our own, but we also match our results with opinions of other users from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
