What is better Serena Service Manager or ProProfs Chat? Getting the right Customer Support Software for your company is hard with so many functions, choices, and offers to take note of. On the other hand, relying on our website will make it possible for you to streamline the selection steps by displaying all major software in one location.
For example, you can match Serena Service Manager and ProProfs Chat for their features and overall scores, in this case, 7.0 and 8.5, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: 93% (Serena Service Manager) and 100% (ProProfs Chat) to determine which one is the better option for your organization. Don’t just pick the service with the most attractive price, but the one that offers the best value for your money.
Right now, the most popular solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
Every time you compare various Customer Support Software software you shouldn’t simply look at their features list and offered pricing plans. Consider that the app should be meeting your needs and business so the more flexible their offer the better. Check what OSes are supported by Serena Service Manager and ProProfs Chat and be certain you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this may be a deal breaker for many companies.
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