What is better ScreenConnect or Vivantio? Comparing products to get the best Customer Support Software does not always have to be tough. On our review platform, we enable you to match ScreenConnect and Vivantio and right away analyze their varying features. We allow you to check their capabilities, supported devices, level of support, prices, terms, and much more.
You may also compare their overall score (9.0 for ScreenConnect vs. 8.4 for Vivantio) and overall customer satisfaction level (96% for ScreenConnect vs. 93% for Vivantio). Spend some time and compare your best options and discover which one is best for your company. Likewise, you must consider the vendor’s background; can they be relied upon and will they still be around in the future?
If you have to quickly decide on the top Remote Support Software according to our experts we suggest you examine the following products: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to simply compare ScreenConnect and Vivantio against each other. Even though reliable functionalities, pricing plans and user reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards claimed by every product. Frequently a less popular service may turn out to be an amazing choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which shows that despite smaller market popularity it’s a significant rival to the apps that dominate the market.
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