What is better ScreenConnect or SupportBee? Selecting the best Help Desk Software for your organization is not that easy with too much functions, choices, and offers to consider. On the other hand, depending on our website will allow you to streamline the selection process by showing all key software in one place.
As an illustration, you can match ScreenConnect and SupportBee for their tools and overall scores, in this case, 9.0 and 7.5, respectively. Similarly, you can see which one has superior general user satisfaction rating: 96% (ScreenConnect) and 94% (SupportBee) to find out which solution is the better option for your business. Don’t simply buy the service with the lowest price, but the solution that has the best value for your money.
We did our best to prepare reviews of all popular Remote Support Software solutions available on the market, but among them these three caught our special attention: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare ScreenConnect and SupportBee against one another. Although reliable functionalities, pricing and user experience are all crucial and should be included when making a final choice, you should also check out the recognition and awards won by every service. Frequently a less known app may turn out to be an amazing choice that was distinguished with industry awards such as our Exceptional Customer Support Award which reveals that regardless of limited market presence it’s a worthy rival to the solutions that rule the market.
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