What is better ScreenConnect or ManageEngine Remote Access? The ideal Customer Support Software is a service that can address your company’s unique needs. It is possible to determine which solution works best for your industry if you compare different products before you decide which one is the best.
For example, ScreenConnect and ManageEngine Remote Access are scored at 9.0 and 8.9, respectively, for total quality and performance. Similarly, ScreenConnect and ManageEngine Remote Access have a user satisfaction rating of 96% and 97%, respectively, which reveals the general satisfaction they get from customers. Moreover, reach put to an existing user of the software and solicit their feedback concerning the application in question.
Our team put a lot of effort to prepare reviews of all popular Remote Support Software products that you can find on the market, but among them these three caught our special attention: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
Both ScreenConnect and ManageEngine Remote Access were tested by a panel of reliable SaaS experts who conducted a detailed analysis of all key elements of every app. Their final score was calculated with unique SmartScore algorithm which provides a separate partial score to every component including: main features, customer support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor essential to a business so we make sure we pay attention to all facets of a product prior to giving it a final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
