What is better ScreenConnect or ManageEngine Remote Access? Reviewing products for the top Customer Support Software does not always have to be hard. On our review platform, it is possible to match ScreenConnect and ManageEngine Remote Access and immediately analyze their distinct features. We allow you to examine their functions, supported devices, support service, pricing rates, terms, and many more.
It's also possible to review their overall score (9.0 for ScreenConnect vs. 8.9 for ManageEngine Remote Access) and overall customer satisfaction level (96% for ScreenConnect vs. 97% for ManageEngine Remote Access). Devote time to assess your best choices and discover which one is ideal for your company. Similarly, you have to check the software company’s background; can they be relied upon and will they still be on the market a few years from now?
Users who are pressed for time or would like to get a Remote Support Software suggestion from our team might want to examine these top choices for this year: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
Please note that even though both ScreenConnect and ManageEngine Remote Access may offer an outstanding set of features each solution might be aimed at a different company size. If you are comparing features you should focus on a company size they are meant for. Specific features may scale up well for huge enterprises but if you own a small or medium company it’s often better to avoid paying for customized features that you may never use.
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