What is better ScreenConnect or ManageEngine Remote Access? Various companies require different types of Customer Support Software. To learn which service meets your requirements, consider evaluating various alternatives feature by feature an taking into consideration their terms and prices. Furthermore, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: ScreenConnect (9.0) vs. ManageEngine Remote Access (8.9) for general quality and performance; ScreenConnect (96%) vs. ManageEngine Remote Access (97%) for user satisfaction rating. Analyze their high and low points and find out which software is a better choice for your company. An effective, simple way is to write the advantages and disadvantages of both services side by side and see which app has more benefits.
We did our best to review all popular Remote Support Software services available out there, but among all the ones we reviewed these three caught our special attention: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
All the data, details and opinions that we shared in this comparison were gathered from official company websites, marketing content available online, actual experience from real clients as well as our personal hands-on use of every app by an expert. We pay a lot of attention to comprehensively analyze every solution, therefore we not only study it internally, but we also correlate our results with experiences of other users from the SaaS community.
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