What is better ScreenConnect or Kayako? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, ScreenConnect attained 9.0 points, while Kayako received 9.0 points. Meanwhile, for user satisfaction, ScreenConnect scored 96%, while Kayako scored 95%.
Information regarding their functions, tools, supported platforms, customer support, etc. are provided below to give you a more precise assessment. Don’t forget to get only the functions that you need so as not to waste resources for tools which are redundant.
As of now, the most significant products in our Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Both ScreenConnect and Kayako were tested by a team of independent B2B experts who carried out a full study of all crucial elements of every solution. Their final score was prepared by means of unique SmartScore algorithm which provides an individual partial score to every element such as: main functionalities, customer support, mobile device support, security, customer satisfaction and media presence. We know useful features are not the only thing important to a business so we make sure we pay attention to all sides of a solution prior to calculating its final score.
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