What is better ScreenConnect or DeskXpand? With different functionalities, pricing, terms, and more to compare, choosing the best Help Desk Software for your organization is hard. But making use of our system, you can easily match the features of ScreenConnect and DeskXpand including their general SmartScore, respectively as: 9.0 and 8.0 for overall score and 96% and 98% for user satisfaction.
You can also review them feature by feature and find out which program is a more suitable fit for your enterprise. Remember to use a trial version first prior to subscribing to experience how the solution performs in practical situations.
Those of you who are pressed for time or would like to get a Remote Support Software suggestion from our team might want to examine these top choices for the current year: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
When you select a app that you believe will work best for your company you shouldn’t just focus on what experts have to say about it. Quite frequently personal experience with the product may be different, depending on specific goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for every service to give you a reliable overview of how real users of ScreenConnect and DeskXpand evaluate their contact with the solution. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you are going to receive a comprehensive and credible landscape of what other users think about each solution. In this example ScreenConnect got a total satisfaction rating at 96% while for DeskXpand 98% of people say they had a positive experience with it.
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