What is better ScreenConnect or BoldDesk? Getting the best Help Desk Software for your business is complicated with so many features, choices, and offers to take note of. However, depending on our review platform will help you to streamline the selection process by reading all major apps in a single location.
For instance, you can match ScreenConnect and BoldDesk for their features and overall scores, namely, 9.0 and 8.0, respectively. Similarly, you can check which product has superior general user satisfaction rating: 96% (ScreenConnect) and 96% (BoldDesk) to determine which software is better for your organization. Don’t just buy the service with the most attractive price, but the software that offers the most cost-effective value.
If you want to quickly find the top Remote Support Software according to our review team we suggest you try out the following products: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
If you continue having doubts about which app will be best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every software is and how large is its online presence.For example, if you check ScreenConnect LinkedIn account you’ll see that they are followed by 16403 people. In case of BoldDesk the volume of followers on their LinkedIn page is 114.
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