What is better ScreenConnect or Customer Thermometer? Getting the ideal Customer Support Software product is all about comparing various solutions and figuring out the top application for your specific needs. Our exclusive algorythm provides you with a quick look at the general rating of ScreenConnect and Customer Thermometer. For all round quality and performance, ScreenConnect scored 9.0, while Customer Thermometer scored 7.6. On the other hand, for user satisfaction, ScreenConnect earned 96%, while Customer Thermometer earned N/A%.
Below you can also look at their features, terms, plans, etc. to find out which application will be more appropriate for your situation. One critical aspect to check is whether the app allows you to enable/disable restrictions on different types of users to secure any sensitive corporate data.
People who don't have much time or want a Remote Support Software recommendation from our team might want to examine these top choices for this year: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which software will be best for your company it may be a sound idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular a given service is and how large is its online presence.For instance, if you analyze ScreenConnect LinkedIn account you’ll find out that they are followed by 16403 users. In case of Customer Thermometer the volume of followers on their LinkedIn page is 30.
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