Compare Freshchat vs. Samanage

If you want a competent Customer Support Software product for your business you must take time to assess various solutions. It doesn’t have to be difficult, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product operates. For instance, on this page you can find Samanage’s overall score of 9.6 and compare it against Freshchat’s score of 9.0; or Samanage’s user satisfaction level at 98% versus Freshchat’s 96% satisfaction score. The comparison will allow you to see the pros and cons of each service, and decide which matches your requirements better. Beyond the robust features, the solution which is simple and intuitive is always the better option. Users who want to save some time or could use a Customer Support Software advice from our experts might want to take a look at these top choices for this year: Freshdesk, Samanage, Zendesk.
Compare

Freshchat

VS

Samanage

VS

Freshchat screenshot Samanage screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

98% ?

Price

Price

$15

by quote

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Freshchat is a modern messaging software for sales teams offered by Freshworks.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Freshchat FEATURES

  • Message channels
  • Unlimited contacts
  • Priority inbox
  • Custom views
  • Web messenger
  • Team widget
  • Events and user properties
  • People segmentation
  • Triggered messaging
  • In-app campaigns
  • Bot
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • FAQ feedback
  • SmartPlugs
  • Canned response
  • Labels
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Integrations
  • In-app support
  • Push notifications
  • Mobile apps for all team members
 

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1-866-832-3090 1.888.250.8971
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about Samanage pricing
Popular Customers

Popular Customers

Company Email

Company Email

contactus@freshworks.com support@samanage.com
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Integrations

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Slack
  • Messenger
  • ClearBit
  • Zendesk
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish English
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The products compared on this page are only a sliver of our entire Customer Support Software category and you should remember that there might be more desirable options out there. If you want to ensure you make the best possible choice for your team we definitely encourage you to analyze more solutions first. You may also want to study our top 10 Customer Support Software ranking to see which apps are currently the highest-rated ones and dominate the market.