What is better Samanage or Freshchat? We are here to streamline the process of contrasting Customer Support Software products for you. For example, on this page you can check the overall performance of Samanage (8.9) and compare it with the overall performance of Freshchat (9.2). You may also match their overall user satisfaction rating: Samanage (98%) vs. Freshchat (96%).
Similarly, lexamine their functions in detail to see which product can better address your company’s requirements. In general, any business app must let you to immediately view the big picture, all the while allowing you immediate access to the details.
In the event you would like to quickly locate the best Customer Support Software according to our review team we recommend you examine these solutions: Zendesk, Freshdesk, Freshdesk Omni.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
If you are still having second thoughts about which service will perform best for your company it might be a sound idea to check out each service’s social metrics. These metrics are quite often an indicator of how popular each solution is and how big is its online presence.For example, if you analyze Samanage LinkedIn profile you’ll find out that they are followed by 4490 users. In case of Freshchat the amount of followers on their LinkedIn page is 23516.
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