Compare Freshchat vs. SamanageWe are here to improve the process of contrasting Customer Support Software products for you. For example, on this page you can verify the overall performance of Samanage (9.6) and compare it with the overall performance of Freshchat (9.0). You may also match their overall user satisfaction rating: Samanage (98%) vs. Freshchat (100%). Furthermore, study their capabilities in detail to find out which product can better tackle your company’s requirements. In general, any business solution should allow you to quickly view the big picture, at the same time giving you immediate access to the details. As of now, the leading solutions in our Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
|Free | Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Freshchat is a modern messaging software for sales teams offered by Freshworks.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Freshchat integrates with the following business systems and applications:
Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.
The pricing scheme looks as follows:
Sprout – Free
Blossom – $15/member/month
Garden – $24/member/month
Estate – $39/member/month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
| 1250 Bayhill Drive, Suite 315|
San Bruno, California
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, Germany, Japan|
|List of Features|
List of Features
|Learn more about Freshchat pricing||Learn more about Samanage pricing|
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If you research different Customer Support Software software you shouldn’t just analyze their list of features and offered pricing plans. Pay attention to the fact that the app must be meeting your standards and company so the more flexible their offer the better. Learn which systems are supported by Samanage and Freshchat and be certain you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a deal breaker for many firms.