Compare Freshchat vs. SamanageIf you want a competent Customer Support Software product for your business you must take time to assess various solutions. It doesn’t have to be difficult, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product operates. For instance, on this page you can find Samanage’s overall score of 9.6 and compare it against Freshchat’s score of 9.0; or Samanage’s user satisfaction level at 98% versus Freshchat’s 96% satisfaction score. The comparison will allow you to see the pros and cons of each service, and decide which matches your requirements better. Beyond the robust features, the solution which is simple and intuitive is always the better option. Users who want to save some time or could use a Customer Support Software advice from our experts might want to take a look at these top choices for this year: Freshdesk, Samanage, Zendesk.
|Free | Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Freshchat is a modern messaging software for sales teams offered by Freshworks.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Types of Support|
Types of Support
|Learn more about Freshchat pricing||Learn more about Samanage pricing|
| 1250 Bayhill Drive, Suite 315|
San Bruno, California
| 117 Edinburgh South|
Suite 100, Cary NC 27511
Freshchat integrates with the following business systems and applications:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||English|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.
The pricing scheme looks as follows:
Sprout – Free
Blossom – $15/member/month
Garden – $24/member/month
Estate – $39/member/month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
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The products compared on this page are only a sliver of our entire Customer Support Software category and you should remember that there might be more desirable options out there. If you want to ensure you make the best possible choice for your team we definitely encourage you to analyze more solutions first. You may also want to study our top 10 Customer Support Software ranking to see which apps are currently the highest-rated ones and dominate the market.