Compare Freshchat vs. Samanage

We are here to improve the process of contrasting Customer Support Software products for you. For example, on this page you can verify the overall performance of Samanage (9.6) and compare it with the overall performance of Freshchat (9.0). You may also match their overall user satisfaction rating: Samanage (98%) vs. Freshchat (100%). Furthermore, study their capabilities in detail to find out which product can better tackle your company’s requirements. In general, any business solution should allow you to quickly view the big picture, at the same time giving you immediate access to the details. In the event you need to quickly decide on the optimal Customer Support Software according to our review team we suggest you try out one of these products: Freshdesk, LiveAgent, Samanage.
Software

Freshchat

VS

Samanage

VS

Freshchat screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Cost

Cost

$15

by quote

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Modern messaging software for sales teams offered by Freshworks.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Easy Links
Contact Phone

Contact Phone

+1-866-832-3090 1.888.250.8971
Popular Customers

Popular Customers

Integrations

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Slack
  • Messenger
  • ClearBit
  • Zendesk
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Info

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Contact Email

Contact Email

contactus@freshworks.com support@samanage.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

USA, UK, Canada, International, Germany, India, Japan, Spain, France, Russia USA, UK, Canada, Germany, Japan
List of Features

List of Features

Freshchat FEATURES

  • Message channels
  • Unlimited contacts
  • Priority inbox
  • Custom views
  • Web messenger
  • Team widget
  • Events and user properties
  • People segmentation
  • Triggered messaging
  • In-app campaigns
  • Bot
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • FAQ feedback
  • SmartPlugs
  • Canned response
  • Labels
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Integrations
  • In-app support
  • Push notifications
  • Mobile apps for all team members
 

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Pricing Page

Pricing Page

Learn more about Freshchat pricing Learn more about Samanage pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you research different Customer Support Software software you shouldn’t just analyze their list of features and offered pricing plans. Pay attention to the fact that the app must be meeting your standards and company so the more flexible their offer the better. Learn which systems are supported by Samanage and Freshchat and be certain you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a deal breaker for many firms.