What is better Salesforce Service Cloud or Paldesk? You have such a wide range of Customer Support Software alternatives in today’s state of that industry that selecting the best product can be overwhelming. On our comparison page, we let you review the features, pricing terms, available plans, and more details of Salesforce Service Cloud and Paldesk.
You can assess their score (9.6 for Salesforce Service Cloud vs. 8.5 for Paldesk) and user satisfaction level (97% for Salesforce Service Cloud vs. 91% for Paldesk). The scores and ratings offer you a general idea how these two software products perform. In addition, make sure if the software can integrate with the company’s current business apps to ensure greater productivity.
Those of you who want to save some time or could use a Customer Support Software suggestion from our experts might want to investigate these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
If you continue having doubts about which solution will work best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular each solution is and how extensive is its online presence. For example, in case of Facebook Salesforce Service Cloud has 617858 likes on their official page while Paldesk profile is liked by 522 people.
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