What is better Salesforce Knowledge or Zoho Learn? Getting the appropriate Knowledge Management Software product is as simple as contrasting the strong and weak functions and terms offered by Salesforce Knowledge and Zoho Learn. Here you can also match their general scores: 8.8 for Salesforce Knowledge vs. 8.9 for Zoho Learn. Or you can look at their general user satisfaction rating, 100% for Salesforce Knowledge vs. 98% for Zoho Learn.
We suggest that you take some time to examine their differences and figure out which one is the better option for your organization. Likewise, don’t forget to factor in your company’s or industry’s unique case, such as, a multilingual software for a global team or a mobile platform to help you work on the go.
In the event you want to quickly find the top Knowledge Management Software according to our experts we advise you try out these solutions: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
When you pick a service that you think will work best for your business you shouldn’t only pay attention to what professionals have to say about it. Very often individual experience with the software will vary, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick impression of how actual users of Salesforce Knowledge and Zoho Learn estimate their contact with the product. Our system is built around complex analysis of product mentions on other websites, social networks and blogs, so you are going to receive a comprehensive and reliable picture of what other users think about each product. In this case Salesforce Knowledge got a total satisfaction rating at 100% while for Zoho Learn 98% of users claim they had a positive experience with it.
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