What is better Salesforce Knowledge or Zoho Learn? There are numerous Knowledge Management Software products out there today. The simplest way to find out which app fits your needs best is to compare them side by side. As an example, here you can assess Salesforce Knowledge and Zoho Learn for their overall score (8.8 vs. 8.9, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
It’s also possible to check their functions and pricing stipulations along with other valuable facts below. When matching products make sure you examine their corresponding features and mark their differences to obtain a clearer picture of both deals. What is more keep in mind to check secondary issues such as security, backup, ease-of-use, and customer support.
Our team put a lot of effort to review all popular Knowledge Management Software services available on the market, but among them these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
All the data, information and statistics that we presented in this comparison were collated from official company sites, promotional materials available online, real-life experience from real clients as well as our individual everyday use of every service by a professional reviewer. We pay a lot of attention to extensively examine each app, as a result we not only test it ourselves, but we also match our findings with experiences of other people from the SaaS community.
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