What is better Salesforce Knowledge or Diigo? Different firms demand different types of Knowledge Management Software. To understand well which solution suits you, consider assessing various options feature by feature an taking into consideration their terms and pricing. Similarly, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: Salesforce Knowledge (8.8) vs. Diigo (8.8) for total quality and efficiency; Salesforce Knowledge (100%) vs. Diigo (N/A%) for user satisfaction rating. Analyze their high and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to note down the pros and cons of both services side by side and see which app comes on top.
Our team put a lot of effort to review all popular Knowledge Management Software solutions that you can find out there, but among them these three deserved our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
The software examined on this page are only a sliver of our entire Knowledge Management Software category and you should keep in mind that there could be better alternatives out there. If you would like to guarantee you make the best possible choice for your business we strongly encourage you to compare more products first. It may also be a good idea to study our top 10 Knowledge Management Software ranking to learn which solutions are currently the highest-rated ones and leaders in the market.
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