What is better Salesforce Knowledge or Diigo? If you wish for an efficient Knowledge Management Software product for your enterprise you should remember to assess different solutions. It doesn’t have to be complicated, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can find Salesforce Knowledge’s overall score of 8.8 and compare it against Diigo’s score of 8.8; or Salesforce Knowledge’s user satisfaction level at 100% versus Diigo’s N/A% satisfaction score.
The contrast can help you see the pros and cons of each service, and make up your mind on which one fits you requirements better. On top of the rich features, the application that is easy to understand and use is always the better product.
Our team put a lot of effort to review all popular Knowledge Management Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Almost as important as features and customer support quality are pricing packages provided by Salesforce Knowledge and Diigo. Even though price should not be the sole aspect it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your company size and effortlessly scaled up every time your team develops. You should be certain you don’t pick pricing plans that have additional tools that you won’t use and always make an effort to get in touch with the vendor directly as big companies can often count on more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and gives you a reliable overview of what it feels like to work with Salesforce Knowledge and Diigo.
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