What is better Salesforce Knowledge or ComAround Knowledge? If you want to have a convenient way to find out which Knowledge Management Software product is better, our proprietary system gives Salesforce Knowledge a score of 8.8 and ComAround Knowledge a score of 8.9 for overall quality and performance. Moreover, Salesforce Knowledge is rated at 100%, while ComAround Knowledge is rated 100% for their user satisfaction level.
You can also evaluate their product details, including features, tools, options, plans, prices, and many more. See whether the solution can customize a few of its processes to make sure the app fits your own business processes.
Our experts made sure to prepare reviews of all popular Knowledge Management Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Contact ComAround for information about their basic and enterprise pricing information. You can also sign up for a free trial to see if the software is a perfect fit for your business.
ComAround Knowledge integrates with the following business systems and applications:
Microsoft
Cherwell
ManageEngine
ServiceNow
Pure Service
BMC
Marval
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Walt Disney Studios, UT Dallas, LifeWay
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An independent knowledge hub that synchronizes and navigates your organizations shattered digital information, to meet your long-term need for relevant and accurate knowledge.
In the event you continue having second thoughts about which solution will perform best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular each app is and how wide is its online presence. For example, in case of Facebook Salesforce Knowledge has 702120 likes on their official page while ComAround Knowledge profile is liked by 308 users.
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