What is better Salesforce Community Cloud or ScreenConnect? Getting the perfect Collaboration Software product is all about evaluating various solutions and identifying the top application for your specific needs. Our unique process gives you a brief look at the general rating of Salesforce Community Cloud and ScreenConnect. For all round quality and performance, Salesforce Community Cloud scored 9.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Salesforce Community Cloud earned 100%, while ScreenConnect earned 96%.
Below it's also possible to look at their functions, terms, plans, etc. to see which program will be more suitable for your situation. An important element to check is whether the app allows you to enable and disable limitations on different types of users to protect any critical corporate data.
If you want to quickly find the optimal Online Community Platforms according to our review team we advise you try out the following solutions: Wrike, monday.com, Salesforce Community Cloud.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to simply compare Salesforce Community Cloud and ScreenConnect with one another. Although reliable functionalities, cost and customer comments are all crucial and should be taken into account when making a final choice, you should also check out the recognition and awards claimed by every software. In many cases a less dominant product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that in spite of limited market presence it’s a significant rival to the software that dominate the market.
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