What is better Salesforce Community Cloud or LiaCX? There is a wide range of Customer Experience Management Software products in the market these days. The best way to find out which service fits your needs best is to check them side by side. For example, here you can assess Salesforce Community Cloud and LiaCX for their overall score (9.0 vs. 8.6, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
It’s also possible to compare their capabilities and pricing conditions and other valuable data below. When matching products be sure to analyze their similar advantages and mark their differences to get a clearer picture of both deals. Likewise, remember to evaluate non-core factors like security, backup, usability, and customer service.
At the moment, the most popular solutions in our Online Community Platforms category are: Wrike, Salesforce Community Cloud, monday.com.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Almost as crucial as useful features and user support quality are pricing options provided by Salesforce Community Cloud and LiaCX. Although cost should not be the only aspect it’s definitely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your business expands. Make sure you don’t opt for packages that include additional tools that you won’t use and always try to get in touch with the vendor directly as enterprises can frequently benefit from discounts. You should also try out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and provides you with a practical overview of what it’s like to work with Salesforce Community Cloud and LiaCX.
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