What is better Salesforce Community Cloud or LiaCX? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is better for your business. For overall product quality, Salesforce Community Cloud received 9.0 points, while LiaCX received 8.6 points. At the same time, for user satisfaction, Salesforce Community Cloud scored 100%, while LiaCX scored 100%.
Details about their unique elements, tools, supported platforms, customer support, etc. are given below to provide you with a more precise analysis. Keep in mind to get only the features your business requires so you don’t waste cash for features that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular Online Community Platforms products that you can find out there, but among them these three deserved our special attention: monday.com, Salesforce Community Cloud, Wrike.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
No Customer Experience Management Software will manate to solve all the needs of a business. Even though core functionalities of Salesforce Community Cloud and LiaCX are obviously a priority you should also thoroughly study the integrations offered by each product. In many cases you will already be making use of other types of SaaS software in your company and it’s always better to select apps that integrate well with each other. That way you can be certain of a reliable exchange of information between your teams and services, which can considerably reduce time wasted on migrating between one app and the next.
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