What is better Ringostat or ScreenConnect? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, Ringostat earned 7.3 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, Ringostat scored 100%, while ScreenConnect scored 96%.
Details about their functions, tools, supported platforms, customer support, and more are given below to give you a more accurate review. Keep in mind to choose only the tools that you need so you don’t waste money for tools that are unnecessary.
In the event you would like to quickly identify the optimal Customer Support Software according to our experts we advise you try out the following solutions: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which solution will perform best for your business it may be a good idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular every service is and how big is its online presence. For instance, in case of Facebook Ringostat has 290 likes on their official page while ScreenConnect profile is liked by 24487 people.
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