What is better Ringostat or ScreenConnect? Finding the perfect Customer Support Software product is all about assessing various solutions and determining the top application for your specific needs. Our proprietary algorythm provides you with a quick look at the general rating of Ringostat and ScreenConnect. For all round quality and performance, Ringostat scored 7.3, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Ringostat earned 100%, while ScreenConnect earned 96%.
Below you can also verify their functionalities, terms, plans, etc. to see which application will be more appropriate for your company. An important feature to assess is whether the app allows you to enable and disable restrictions on various types of users to protect any sensitive business data.
Those of you who want to save some time or could use a Customer Support Software advice from our experts may want to try out these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want exclusively a broad range of useful tools and scalable pricing plans from a credible Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that when you have any questions about Ringostat or ScreenConnect, or you face some problems, or perhaps you’ll want to ask for a specific revision or feature useful to your team you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you can enjoy personal training or at the very least an FAQ you can use.
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