Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call Tracing
- Call Forwarding
- Call Monitoring
- Call Recording
- Call Volume Adjustment
- Call Storage
- Call Reporting
- Call Logs
- Call Analytics
- Caller Information Collection
- Call-Back Ability
- Conversion Monitoring
- API
- Third-Party App Syncing
- Software Configuration
- Analytics & Reporting
Pricing Info
Pricing Info
Ringostat offers the following enterprise pricing below. All Ringostat products can be tested with its 14-day free trial.
Virtual PBX 2.0 — from $39
- 5 workplaces included
- Flexible settings of inbound and outbound communication
- Backup servers and directions in case if a provider has a breakage
- Email notifications and SMS about missed calls
- All Ringostat integrations
Call tracking — from $59
- 5 places for substituted numbers included (phone numbers are not included in the cost)
- Static, dynamic, and combined substitution
- Automatic calculation of the needed amount of numbers for substitution
- Reports by 30+ parameters
- All Ringostat integrations
End-to-end analytics — from $39
Shows the effectiveness of ads considering ROI
- Up to 500 sessions per day included
- Flexible settings of attribution models
- The opportunity of manual import of costs from external systems
- Time decay customization
- All Ringostat integrations
Ringostat Smart Phone — from $39
Allows working with calls, messages, as well as see insights on your customers right in the browser
- 3 workplaces included
- Ringostat Smart Phone included (Ringostat virtual PBX is required)
- Ringostat Insider included (Ringostat call tracking and virtual PBX are required)
- Ringostat Messenger included
- All Ringostat integrations
Callback — from $39
- 15 options of the callback design included
- Customization of the widget shape and placement
- A detailed report on calls via the callback
- Automatic processing of any online forms on the website
- All Ringostat integrations
Integrations
Integrations
Ringostat is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
- Google Analytics
- Woopra
- Kissmetrics
- OWOX BI
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Audi, Oxford Medical, Kurilova & Company
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Ringostat is a dedicated call tracking application employed by businesses of varying sizes to optimize their sales strategies.
Company Email
support@ringostat.com
Contact No.
Company's Address
25 Broadway, 10th Floor
New York, NY 1000
USA
Ringostat Comparisons
Popular Ringostat Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
If you compare various Customer Support Software products you shouldn’t just analyze their features list and provided pricing packages. Pay attention to the fact that the product should be adjusted to your standards and team so the more flexible their offer the better. Learn which OSes are supported by Ringostat and Zendesk and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this may be a deal breaker for many businesses.
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