Compare Re:Desk vs. MetaCaseDesk

If you want an effective Help Desk Software product for your business you need to remember to examine different solutions. It doesn’t have to be challenging, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check Re:Desk’s overall score of 8.0 and compare it against MetaCaseDesk’s score of 8.0; or Re:Desk’s user satisfaction level at N/A% versus MetaCaseDesk’s 100% satisfaction score. The contrast will help you find out the strengths and weaknesses of each service, and choose which fits you requirements better. Aside from the robust features, the application that is easy to understand and use is always the better option. At the moment, the most popular services in our Service Desk Software category are: Freshservice, Samanage, JIRA Service Desk.
Software

Re:Desk

VS

MetaCaseDesk

VS

Re:Desk screenshot MetaCaseDesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Complete Review

Complete Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Quick Links
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data
Prominent Clients

Prominent Clients

Languages Supported

Languages Supported

USA, UK, Canada, International, Russia International
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Contact Address

Contact Address

2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about MetaCaseDesk pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

Phone No.

Phone No.

+1 888 745 3321
Company Email

Company Email

info@MetaCaseDesk.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as useful features and customer support responsiveness are pricing plans given by Re:Desk and MetaCaseDesk. While pricing should not be the only factor it’s without a doubt an important thing to consider. You should look for a flexible pricing package that can be matched with your company size and effortlessly scaled up every time your team expands. You should be certain you don’t choose plans that include extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can frequently count on special pricing. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and offers a solid overview of what it’s like to work with Re:Desk and MetaCaseDesk.