Compare Re:Desk vs. MetaCaseDesk

It’s easy to our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, Re:Desk received 8.0 points, while MetaCaseDesk gained 8.0 points. At the same time, for user satisfaction, Re:Desk scored N/A%, while MetaCaseDesk scored 100%. Details about their features, tools, supported platforms, customer service, and more are provided below to provide you with a more precise comparison. Remember to get only the tools your business requires so you don’t waste money for features that are unnecessary. Our experts made sure to review all popular Service Desk Software products available out there, but among them these three caught our special attention: Freshservice, Zendesk, Samanage.
Comparison

Re:Desk

VS

MetaCaseDesk

VS

Re:Desk screenshot MetaCaseDesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$29.99

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Easy Links
Contact Address

Contact Address

2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
Popular Customers

Popular Customers

Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Languages

Languages

English, Russia English
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about MetaCaseDesk pricing
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Company Email

Company Email

info@MetaCaseDesk.com
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

Contact Phone

Contact Phone

+1 888 745 3321
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Re:Desk and MetaCaseDesk were reviewed by a group of reliable B2B experts who prepared a full examination of all key elements of each product. Their final score was calculated by means of unique SmartScore algorithm that provides a separate partial score to every factor like: main functionalities, customer support, mobile device support, security, client satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only factor crucial to a business so we do our best to pay attention to all sides of a solution before giving it a final score.