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Compare Re:Desk vs. Intercom

If you want to get a easy way to learn which Help Desk Software product is better, our proprietary method gives Re:Desk a score of 8.0 and Intercom a score of 9.0 for all round quality and performance. At the same time, Re:Desk is rated at N/A%, while Intercom is rated 96% for their user satisfaction level. You can also review their product details, such as features, tools, options, plans, pricing, and others. See if the software allows you to customize at least part of its workflows to ensure the app complements your own business procedures. Right now, the best solutions in our Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
Compare

Re:Desk

VS

Intercom

VS

Re:Desk screenshot Intercom screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

96% ?

Pricing

Pricing

$29.99

$49

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Useful Links
Popular Clients

Popular Clients

Invision, Droplr, BugHerd, Codeship, Vend
Contact Phone

Contact Phone

+1-877-595-5175
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Intercom pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Medium Business Small Business | Medium Business | Freelancers
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Tray.io
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
    PieSync
  • StamPlay
  • DataHero
  • Chameleon
    JustCall
  • Toky
  • Leadsbridge
  • Automate.io
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
    Jira
  • Stitch
  • DriftRock
  • Grow
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Intercom FEATURES

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
Languages

Languages

English, Russia English
Company's Address

Company's Address

98 Battery Street, Suite 402, San Francisco, CA 94111
Vendor Email

Vendor Email

team@intercom.io
Types of Support

Types of Support

Ticket
Phone
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that while both Re:Desk and Intercom may provide a top quality array of features every app could be designed for a different company size. If you are comparing features you should pay attention to a business size they are catering to. Specific elements might scale up well for large enterprises but if you own a small or medium company it’s usually more sensible to refrain paying for advanced features that you might never use.