What is better Re:Desk or Intercom? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, Re:Desk received 8.0 points, while Intercom received 8.9 points. At the same time, for user satisfaction, Re:Desk scored N/A%, while Intercom scored 96%.
Specifics of their unique elements, tools, supported platforms, customer support, plus more are available below to give you a more versatile comparison. Keep in mind to choose only the features your company needs so you don’t waste money for functions that are unnecessary.
People who don't have much time or need a Service Desk Software suggestion from our team may want to try out these top choices for this year: Zendesk, LiveAgent, Freshservice.
Re:Desk integrates with the following business systems and applications:
CS-Cart Software
CS-Cart Multi-Vendor Software
Ecwid (Coming Soon)
Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Almost as important as useful features and client support responsiveness are pricing packages given by Re:Desk and Intercom. Although price should not be the sole element it’s without a doubt an important thing to think about. You should try to find a flexible pricing plan that can be matched with your company size and painlessly scaled up if your team grows. Be sure that you don’t pick pricing plans that include advanced tools that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can often count on special pricing. You should also check out a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t require you to invest any money and provides you with a practical overview of what it feels like to work with Re:Desk and Intercom.
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