What is better Intercom or Zendesk? When you need an effective Customer Support Software product for your business you have to make time to examine different options. It doesn’t have to be complex, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can check Intercom’s overall score of 8.9 and compare it against Zendesk’s score of 9.7; or Intercom’s user satisfaction level at 96% versus Zendesk’s 98% satisfaction score.
The contrast will allow you to see the good and bad points of each application, and choose which one suits you requirements better. Beyond the robust features, the software which is simple and intuitive is always the better option.
In the event you need to quickly identify the optimal Customer Support Software according to our experts we advise you check out one of these services: Zendesk, Freshdesk, Freshdesk Omni.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t count on exclusively a wide set of useful tools and flexible pricing packages from a reliable Customer Support Software. Almost as crucial as main features is a top-notch customer support. You want to guarantee that when you have any questions about Intercom or Zendesk, or you struggle with some problems, or maybe you’ll need to request a certain update or feature beneficial to your business you can trust in a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can enjoy individual training or at the very least an FAQ you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
