What is better Intercom or Zendesk? Getting the best Customer Support Software for your organization is vital to growing your company’s productivity. In our platform, you can easily compare different solutions to see which one is the appropriate software for your needs. Here you can match Intercom vs. Zendesk and check their overall scores (8.9 vs. 9.7, respectively) and user satisfaction rating (96% vs. 98%, respectively).
You can even analyze the specifics of pricing, terms and conditions, plans, functions, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to scale the features and subscription plan to complement your company growth or lack of it.
Users who are pressed for time or could use a Customer Support Software suggestion from our experts might want to try out these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you select a app that you are sure will work best for your team you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the product may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each product to give you an immediate overview of how real users of Intercom and Zendesk estimate their experience with the service. Our algorithm is based on detailed analysis of product appearances on other websites, social networks as well as blogs, so you will get a full and reliable landscape of what other people think about every product. In this example Intercom has a total satisfaction rating at 96% while for Zendesk 98% of people claim they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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