What is better Intercom or Vivantio? To successfully get the most effective and productive Customer Support Software for your firm, you should compare products available on the market. For example, here it is possible to match Intercom’s overall score of 8.9 against Vivantio’s score of 8.4. You can also review their general user satisfaction: Intercom (96%) vs. Vivantio (93%).
In addition, you can evaluate their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are sure that you pick the right software for your situation. Of course you must understand your particular requirements to realize which solution meets those needs.
In case you you need to quickly locate the optimal Customer Support Software according to our experts we suggest you check out one of these solutions: Freshdesk Omni, Zendesk, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you are still having second thoughts about which app will work best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular every solution is and how big is its online presence.For instance, if you check Intercom LinkedIn profile you’ll learn that they are followed by 180 people. In case of Vivantio the number of followers on their LinkedIn page is 1335.
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