What is better Intercom or Vivantio? We are here to improve the process of contrasting Customer Support Software products for you. In particular, on this page you can look at the overall performance of Intercom (8.9) and contrast it with the overall performance of Vivantio (8.4). It's also possible to match their overall user satisfaction rating: Intercom (96%) vs. Vivantio (93%).
Similarly, study their services carefully to check which product can better address your company’s requirements. In general, any business solution has to let you to comfortably view the big picture, at the same time offering you quick access to the details.
We are aware that not all businesses have enough time to examine dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as crucial as useful features and client support responsiveness are pricing packages provided by Intercom and Vivantio. Even though price should not be the sole aspect it’s without a doubt a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and painlessly scaled up every time your team develops. Make sure you don’t choose plans that have extra functionalities that you won’t use and always make an effort to contact with the vendor directly because big companies can frequently count on special pricing. You should also try out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t ask you to invest any money and provides you with a practical overview of what it feels like to work with Intercom and Vivantio.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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