What is better Re:Desk or ConnectWise Control? There are many Help Desk Software products out there right now. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can compare Re:Desk and ConnectWise Control for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 100%, respectively).
You can even compare their features and pricing terms and other valuable information below. When matching products make sure you compare their related advantages and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, remember to evaluate secondary features such as security, backup, intuitiveness, and customer service.
In case you you need to quickly locate the top Service Desk Software according to our review team we recommend you take a look at the following services: LiveAgent, Freshservice, Zendesk.
Re:Desk integrates with the following business systems and applications:
CS-Cart Software
CS-Cart Multi-Vendor Software
Ecwid (Coming Soon)
Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on simply a wide range of features and adjustable pricing plans from a well-known Help Desk Software. Almost as important as core features is a top-notch customer support. You want to guarantee that when you have any questions about Re:Desk or ConnectWise Control, or you struggle with some problems, or perhaps you’ll want to ask for a specific change or functionality useful to your company you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. It’s also a major asset if you can benefit from personal training or at least a knowledge base you can use.
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