What is better Qualtrics CX or LiaCX? It’s easy to our scoring system to help you get a general idea which Customer Experience Management Software product is better for your business. For overall product quality, Qualtrics CX attained 9.1 points, while LiaCX earned 8.6 points. At the same time, for user satisfaction, Qualtrics CX scored 100%, while LiaCX scored 100%.
Specifics of their features, tools, supported platforms, customer support, etc. are provided below to help you get a more correct review. Don’t forget to choose only the features that you need so you don’t waste resources for features that you won’t be using.
In the event you want to quickly locate the more reliable Customer Experience Management Software according to our review team we suggest you take a look at these products: Alchemer, Zendesk, Smartlook.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
If you test different Customer Experience Management Software services you shouldn’t just analyze their features list and available pricing plans. Pay attention to the fact that the app must be matching your requirements and company so the more flexible their offer the better. Find our what platforms are supported by Qualtrics CX and LiaCX and make sure you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, because this could be a critical factor for many firms.
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