What is better ProProfs Help Desk or Rescue by LogMeIn? If you want a reliable Help Desk Software product for your company you have to invest time and compare various solutions. It doesn’t have to be challenging, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can find ProProfs Help Desk’s overall score of 8.5 and compare it against Rescue by LogMeIn’s score of 7.4; or ProProfs Help Desk’s user satisfaction level at 100% versus Rescue by LogMeIn’s N/A% satisfaction score.
The comparison can help you see the good and bad points of each program, and make up your mind on which one suits you requirements better. Beyond the main features, the application which is simple and intuitive is always the better product.
We realize that not all people have the time to examine a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Both ProProfs Help Desk and Rescue by LogMeIn were tested by a team of reliable SaaS experts who carried out a full study of all crucial aspects of every service. Their final score was prepared using our unique SmartScore system which provides an individual partial score to each element including: main features, customer support, mobile support, security, user satisfaction and market presence. We know useful features are not the only factor essential to a business so we make sure we pay attention to all facets of a product prior to coming up with its final rating.
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