What is better ProProfs Help Desk or Help Scout? To make sure you find the most effective and productive Help Desk Software for your firm, you have to compare products available on the market. For example, here it is possible to match ProProfs Help Desk’s overall score of 8.5 against Help Scout’s score of 8.9. You may also compare their general user satisfaction: ProProfs Help Desk (100%) vs. Help Scout (98%).
What’s more, you can assess their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are improving your chances to pick the best software for your situation. It’s clear you should know your specific needs to realize which solution meets those needs.
We did our best to review all popular Customer Support Software products available on the market, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
You don’t want only a broad array of functionalities and adjustable pricing from a reliable Help Desk Software. Almost as significant as core features is a quality customer support. You want to make sure that in a situation where you have any questions about ProProfs Help Desk or Help Scout, or you face some problems, or maybe you’ll want to ask for a specific update or functionality useful to your team you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to benefit from personal training or at the very least a knowledge base you can use.
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