What is better ProProfs Help Desk or AJ Help Desk? If you’re experiencing a tough time choosing the right Help Desk Software product for your circumstances, it’s a good idea to do a comparison of the available software and determine which service offers more positive aspects. In particular, here you can assess ProProfs Help Desk (overall score: 8.5; user rating: 100%) vs. AJ Help Desk (overall score: 7.2; user rating: 97%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly boost the possibility of finding the appropriate product for your company. Pay attention to other areas of the software such as if it’s easy to use, adaptability, scalability, and pricing options.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services offered out there, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
You don’t want exclusively a broad range of features and scalable pricing plans from a well-known Help Desk Software. Almost as significant as key features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about ProProfs Help Desk or AJ Help Desk, or you run into a problem, or maybe you’ll want to request a certain update or feature useful to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy individual training or at the very least an FAQ you can use.
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