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Compare PlayVox vs BoldChat

What is better PlayVox or BoldChat? Comparing products for the top Customer Support Software need not be difficult. On our review platform, we enable you to match PlayVox and BoldChat and right away analyze their distinct features. We allow you to examine their capabilities, supported devices, level of support, prices, terms, plus more.

It's also possible to review their overall score (8.4 for PlayVox vs. 7.2 for BoldChat) and overall customer satisfaction level (100% for PlayVox vs. 100% for BoldChat). Take your time and assess your top alternatives and find out which one is best for your company. You should also check the software vendor’s credibility; are they reliable and will they still be around in the future?

We realize that not all people have enough time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

Pricing Info

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Google, Neustar, Thumbtack, XBOX ONE

Integrations

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.

Company Email

sales@playvox.com

Contact No.

Company's Address

440 N. Wolfe Rd
Sunnyvale, CA 94085
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $599

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting

Pricing Info

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Abt Electronics, Miyachi Unitek Corporation, Vornado, SalesNexus

Integrations

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.

Company Email

support@boldchat.com

Contact No.

Company's Address

Freshchat

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support

 

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.

Company Email

contactus@freshworks.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA

It may not always be enough to simply compare PlayVox and BoldChat with each other. While useful features, pricing and customer reviews are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards claimed by every app. In many cases a less known app may turn out to be an amazing choice that was a winner of many industry awards such as our Experts’ Choice Award which proves that regardless of limited market presence it’s a significant contender to the services that dominate the market.

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