What is better phone.systems or Interactive Intelligence CaaS? Various firms need different types of Customer Support Software. To understand well which service meets your needs, think about reviewing various alternatives feature by feature including their terms and prices. Similarly, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: phone.systems (7.5) vs. Interactive Intelligence CaaS (7.7) for all round quality and efficiency; phone.systems (100%) vs. Interactive Intelligence CaaS (100%) for user satisfaction rating. Examine their high and weaker points and see which software is a more sensible choice for your company. An effective, simple way is to write the strengths and weaknesses of both services side by side and check which app is better.
People who don't have much time or need a Business Phone Systems suggestion from our experts might want to try out these top choices for this year: Axon Virtual PBX, RingCentral, Comcast Business VoiceEdge®.
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Both phone.systems and Interactive Intelligence CaaS were evaluated by a team of reliable SaaS experts who conducted a full examination of all crucial aspects of every solution. Their total score was calculated with unique SmartScore algorithm which gives a separate partial score to every element such as: main features, client support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we know useful features are not the only thing important to a business so we make an effort to pay attention to all facets of a product prior to coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
