What is better OTRS or Splashtop Remote Support? If you’re getting a difficult time selecting the best Customer Support Software product for your circumstances, it’s a good idea to compare and contrast the available software and find out which one offers more benefits. In particular, here you can review OTRS (overall score: 8.4; user rating: 99%) vs. Splashtop Remote Support (overall score: 8.9; user rating: 90%) for their overall performance.
It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly improve the odds of obtaining the best product for your company. Pay attention to other factors of the software for example ease-of-use, adaptability, scalability, and pricing terms.
People who don't have much time or need a IT Service Software advice from our team might want to try out these top choices for the current year: LiveAgent, Zendesk, Freshservice.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
If you are still having doubts about which software will be best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular each product is and how big is its online presence. For example, in case of Facebook OTRS has 1692 likes on their official page while Splashtop Remote Support profile is liked by 16112 people.
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