What is better osTicket or Vision Helpdesk? Comparing osTicket and Vision Helpdesk, you can actually see which Help Desk Software product is the better alternative. This ensures that your enterprise will be able to choose most productive and effective application. You can examine the details, for example available tools, pricing, plans offered by each vendor, offer terms, and more
We also let you check their general scores to know which one seems to be better. osTicket has 7.1 points for overall quality and N/A% rating for user satisfaction; while Vision Helpdesk has 9.2 points for overall quality and 99% for user satisfaction. Similarly, you can also check which software company is more reliable by sending an an email question to both and check which one replies without delays.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software services offered on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
No Help Desk Software will be able to cover all the needs of a specific team. Even though core functionalities of osTicket and Vision Helpdesk should matter you should also thoroughly explore the integrations provided by every product. In many cases you will already be making use of various kinds of B2B software in your company and it’s definitely wiser to select apps that integrate well with each other. If you do that you will be able to be certain of an effortless exchange of data between your teams and services, which can really reduce time spent on migrating between one product and the next.
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