What is better Vision Helpdesk or BoldDesk? You can use our scoring system to provide you with a general idea which Help Desk Software product is better for your company. For overall product quality, Vision Helpdesk received 9.2 points, while BoldDesk gained 8.0 points. Meanwhile, for user satisfaction, Vision Helpdesk scored 99%, while BoldDesk scored 96%.
Details about their characteristics, tools, supported platforms, customer support, plus more are given below to provide you with a more correct analysis. Don’t forget to get only the functions that you need so you don’t waste money for features that you won’t be using.
We know that not all people have the time to test a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
All the data, details and reviews that we offered in this comparison were collected from official vendor sites, advertising materials available online, real-life experience from real users as well as our personal direct use of every solution by a professional reviewer. We put a lot of effort to comprehensively examine each software, therefore we not only analyze it ourselves, but we also match our observations with views of other members from the B2B community.
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