What is better osTicket or Banckle Live Chat? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is will work better for your company. For overall product quality, osTicket received 7.1 points, while Banckle Live Chat gained 6.5 points.
Meanwhile, for user satisfaction, osTicket scored 94%, while Banckle Live Chat scored 94%. Specifics of their unique elements, tools, supported platforms, customer support, etc. are available below to give you a more correct assessment. Remember to choose only the functions your business requires so as not to waste resources for tools which are redundant.
In the event you have to quickly decide on the best Help Desk Software according to our review team we suggest you try out one of these products: Freshdesk, Zendesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
Both osTicket and Banckle Live Chat were evaluated by a group of independent SaaS experts who conducted a thorough examination of all crucial aspects of every software. Their ultimate score was prepared by means of unique SmartScore model that calculates an individual partial score to each component such as: main features, customer support, mobile device support, security, user satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a company so we make sure we pay attention to all aspects of a service prior to calculating its final rating.
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