Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Collaborative Environment
- Customizable Sales Processes
- Lead Relationships Management
- Native mobile apps for Mac, iOS, and Android
- Powerful Sales Analytics Reports
- Seamless Integration with a variety of Business Apps
- Calendar Sync
- Click-to-Call
- One Click Task Creation
- Bulk Email Templates
- Nutshell Maps
- Nutshell Intelligence
- Contact Importing
- Sales Collaboration
- Email Ingestion
- BCC your Emails
- Sales Team Management
- Lead Confidence
- Real Time Notifications
- Activity Reports
- Funnel Reports
- User/Team Restrictions
- Quarterly Success Plan Reviews
- Multichannel Customer Support
Pricing Info
Pricing Info
Nutshell Sales
Foundation– $13 per user/month (yearly) or $19 per user/month (monthly)
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
- Customizable single sales pipeline
- Free live support
- *Foundation has a 100 active leads limit
Growth – $25 per user/month (yearly) or $32 per user/month (monthly)
- Everything in Foundation, plus:
- Activity and Email reports
- Sales and Activity quotas
- Pipeline stage goals
- Up to 25 custom fields
- No open leads limit
Pro – $42 per user/month (yearly) or $49 per user/month (monthly)
- Everything in Growth, plus:
- 5 customizable pipelines
- Sales automation
- Personal email sequences
- Full reporting suite, including Activity, Funnel, and Forecast reports
- Meeting scheduling software (lite version)
Business – $59 per user/month (yearly) or $67 per user/month (monthly)
- Everything in Pro, plus:
- Increased pipelines, territories, markets, teams and more
- Unlimited Notetaker usage (AI powered speech-to-text transcription)
- Meeting scheduling software (full version)
- Audit log and changelog
- Send email templates directly from Gmail
Enterprise – $79 per user/month (yearly) or $89 per user/month (monthly)
- Everything in Business, plus:
- Unlimited pipelines
- Unlimited custom fields, teams, currencies and territories
- Read-only SQL access
- Multiple currencies
- Free scheduled phone support
- API support
Nutshell Marketing (*A Nutshell Sales subscription is required in order to have access to Nutshell Marketing)
Campaigns – From $ 5 per company (monthly)
- Easily build audiences from your CRM contacts
- No-code email builders (we also provide templates)
- Send Broadcasts (one-time), Newsletters (recurring) or Drip Sequences
- Connect your sales and marketing efforts
Landing Pages- $ 37 per company (monthly)
Unlimited landing pages creations
- Easy, no-code, drag and drop designs
- Over 30 templates to start from
- The ability to easily connect Nutshell Forms and Scheduler on your landing page
Nutshell Engagement (*A Nutshell Sales subscription is required in order to have access to Nutshell Engagement)
Foundation – $ 0 per user/month (monthly)
- Included with your Nutshell Sales Suite plan
- Unlimited access to Nutshell Chat during the beta period
- Allow website visitors to start chats with your team directly from your website
- Gather information about visitors through forms
- Assign Chat threads to the right agent
- Manage Chat threads and save every conversation for later
Pro – $ 16 per user/month (monthly)
- Hold personal, two-way conversations via Nutshell SMS
- Includes a local phone number for your business, so your whole team shares one phone number
- Send 150 free outbound messages per user
- Leverage SMS automation to send texts at the right points in your pipeline
- And more
Nutshell also provides a free trial to users.
Integrations
Integrations
Nutshell CRM offers a large list of native integrations with popular apps and business systems. An interesting opportunity offered by the company is expanding the system’s functionality with a number of Zapier-built integrations. Here are some of the apps Nutshell can be connected to:
- Olark
- Microsoft Exchange
- MailChimp
- Wufoo
- Google Sheets
- Google Apps
- Google Drive
- Google Contacts
- Dropbox
- Box
- PandaDoc
- Zendesk
- Gravity Forms
- RightSignature
- Quote Roller
- Yesware
- Kixie
- Slack
- RingCentral
- Pure Chat
- 40Nuggets
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Owl's Brew. Cafe Umbria, Human Element, Brothers Leather Supply
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nutshell CRM is a platform that enables organizational departments to collaborate on leads and sales in real time, and improve the quality of their customer relationships.
Company Email
Contact No.
Company's Address
IRL, 212 South Fifth Ave.
Ann Arbor, MI 48104
USA
Nutshell CRM Comparisons
Popular Nutshell CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
- 2 agents for 6 months
- Ticket Dispatch: Automatically assign tickets to the right agents
- Knowledge Base: Create a self-service portal for your customers
- Ticket Trend Report: Analyze ticket patterns and improve support
- Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
- Freshdesk Command Centre – Unified workspace
- Ticketing
- Customer portal and knowledge base
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
- Standard reports and real-time dashboards
Security, routing, SLA:
- Role-based access control
- SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
Omnichannel helpdesk:
- Everything in Freshdesk Omni Growth plus
- Multilingual helpdesk
- Assignment (IntelliAssign, load-based, round robin)
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Omni Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Omni Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
- Free 14-day trial
Omnichannel helpdesk:
- Everything in Freshdesk Omni Pro plus
- Skill-based assignment
Freddy AI:
- Everything in Freshdesk Omni Pro
- AI Insights – Proactive insights, Converstional insights
Analytics:
- Everything in Freshdesk Omni Pro plus
- Custom object analysis
Self-service:
- Everything in Freshdesk Omni Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Omni Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
Analytics:
- OOB analytics and standard reports
Self-service:
- Knowledge base
Security, routing, SLA:
- Role-based access control
- SSO
- Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Growth plus
- Collaborators
- Multilingual help desk
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Pro
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Everything in Freshdesk Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
If you are still having doubts about which app will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given software is and how extensive is its online presence. For example, in case of Facebook Nutshell CRM has 4445 likes on their official page while Freshdesk profile is liked by 67649 people.
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