What is better NobelBiz OMNI+ or ScreenConnect? The perfect Customer Support Software is a service that can deal with your company’s unique requirements. You can find which alternative works best for your enterprise if you examine several products before you decide which one is the best.
For instance, NobelBiz OMNI+ and ScreenConnect are scored at 8.0 and 9.0, respectively, for general quality and performance. Likewise, NobelBiz OMNI+ and ScreenConnect have a user satisfaction rating of 100% and 96%, respectively, which shows the general satisfaction they get from customers. Better yet, talk to an existing user of the software and ask for their comments about the software in question.
In case you you want to quickly find the top Customer Support Software according to our experts we advise you examine the following services: Freshdesk, Zendesk, Freshdesk Omni.
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as functionalities and user support responsiveness are pricing plans provided by NobelBiz OMNI+ and ScreenConnect. Even though price should not be a deciding factor it’s definitely an important thing to think about. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your team develops. You should be certain you don’t opt for pricing plans that have extra features that you won’t use and always try to contact with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t require you to invest any money and offers a reliable overview of what it’s like to work with NobelBiz OMNI+ and ScreenConnect.
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