What is better NetHelpDesk or Velaro? It’s easy to our scoring system to provide you with a general idea which Help Desk Software product is will work better for your company. For overall product quality, NetHelpDesk attained 8.0 points, while Velaro earned 8.7 points. Meanwhile, for user satisfaction, NetHelpDesk scored 100%, while Velaro scored 91%.
Information regarding their functions, tools, supported platforms, customer support, etc. are given below to help you get a more versatile comparison. Keep in mind to get only the functions your company needs so as not to waste resources for functions that you won’t be using.
As of now, the best products in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
You shouldn’t count on only a wide array of features and scalable pricing plans from a reliable Help Desk Software. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that when you have any questions about NetHelpDesk or Velaro, or you run into a problem, or maybe you’ll want to ask for a certain change or feature beneficial to your team you can trust in a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. It’s also a major asset if you can profit from individual training or at least an FAQ you can use.
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