What is better ManageEngine Remote Access or ScreenConnect? If you’re experiencing a tough time choosing the right Customer Support Software product for your needs, try to do a comparison of the available software and determine which service offers more benefits. For instance, here you can compare ManageEngine Remote Access (overall score: 8.9; user rating: 97%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to match their features will significantly improve the likelihood of finding the best product for your company. Take a closer look at other areas of the software such as if it’s easy to use, adaptability, scalability, and pricing plans.
In case you you would like to quickly locate the best Remote Support Software according to our experts we suggest you examine these products: Atera, ScreenConnect, Zendesk.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want simply a wide array of features and adjustable pricing packages from a well-known Customer Support Software. Almost as crucial as core features is a quality customer support. You want to guarantee that if you have any questions about ManageEngine Remote Access or ScreenConnect, or you face some problems, or perhaps you’ll need to ask for a certain change or functionality beneficial to your team you can trust in a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to profit from personal training or at the very least a knowledge base you can use.
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