What is better ManageEngine Remote Access or ScreenConnect? Buying the perfect Customer Support Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our unique process gives you a brief look at the general rating of ManageEngine Remote Access and ScreenConnect. For total quality and performance, ManageEngine Remote Access scored 8.9, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, ManageEngine Remote Access earned 97%, while ScreenConnect earned 96%.
Below it's also possible to verify their functions, terms, plans, etc. to find out which software will be more appropriate for your needs. One key feature to evaluate is if the software allows you to enable and disable permissions on various types of users to secure any sensitive business data.
In case you you would like to quickly locate the best Remote Support Software according to our experts we suggest you examine these products: Zendesk, Atera, ScreenConnect.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare ManageEngine Remote Access and ScreenConnect with each other. Although useful functionalities, pricing and customer reviews are all important and should be included when making a final choice, you should also check out the recognition and awards merited by each service. Very often a less popular software may turn out to be an amazing choice that was a winner of many industry awards such as our Supreme Software Award which proves that despite lesser market presence it’s a worthy contender to the services that dominate the market.
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