What is better ManageEngine Remote Access or ScreenConnect? You can use our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, ManageEngine Remote Access received 8.9 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, ManageEngine Remote Access scored 97%, while ScreenConnect scored 96%.
Information regarding their features, tools, supported platforms, customer service, plus more are provided below to give you a more correct assessment. Remember to choose only the functions that you need so you don’t waste money for functions that you won’t be using.
We are aware that not all people have enough time to scrutinize dozens of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you choose a app that you are sure will be an actual asset for your business you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the app may be different, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate impression of how actual users of ManageEngine Remote Access and ScreenConnect estimate their contact with the service. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you will receive a comprehensive and reliable picture of what other clients think about each product. In this case ManageEngine Remote Access has a total satisfaction rating at 97% while for ScreenConnect 96% of people express they had an enjoyable experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
