What is better LiveOps or Track-It!? To successfully find the most helpful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here you may match LiveOps’s overall score of 7.1 against Track-It!’s score of 8.1. You can also examine their general user satisfaction: LiveOps (99%) vs. Track-It! (100%).
Furthermore, you can evaluate their strengths and weaknesses feature by feature, including their offered terms and prices. By comparing products you are more likely to pick the right software for your budget. Of course you must understand your specific needs to realize which software matches those needs.
As of now, the most significant products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
It may not always be sufficient to just compare LiveOps and Track-It! against each other. Even though specific functionalities, pricing plans and customer comments are all important and should be considered when making a final choice, you should also check out the recognition and awards merited by every product. Very often a less popular app may turn out to be a great choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that regardless of limited market presence it’s a significant rival to the products that rule the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
