What is better LiaCX or Salesforce Community Cloud? It’s a good idea to use our scoring system to give you a general idea which Customer Experience Management Software product is more suitable for your company. For overall product quality, LiaCX earned 8.6 points, while Salesforce Community Cloud gained 9.0 points. At the same time, for user satisfaction, LiaCX scored 100%, while Salesforce Community Cloud scored 100%.
Information regarding their functions, tools, supported platforms, customer service, and more are given below to help you get a more correct analysis. Remember to choose only the features that you need so as not to waste resources for tools that are unnecessary.
Our experts made sure to review all popular Customer Experience Management Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Smartlook, Zendesk, Alchemer.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
In the event you continue having second thoughts about which software will be best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular a given software is and how large is its online presence.For example, if you check LiaCX LinkedIn page you’ll see that they are followed by 1429 users. In case of Salesforce Community Cloud the volume of followers on their LinkedIn page is 1057318.
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