What is better Salesforce Community Cloud or Qualtrics CX? To make sure you get the most useful and productive Customer Experience Management Software for your firm, you need to compare products available on the market. For example, here you may match Salesforce Community Cloud’s overall score of 9.0 against Qualtrics CX’s score of 9.1. You can even evaluate their general user satisfaction: Salesforce Community Cloud (100%) vs. Qualtrics CX (100%).
Moreover, you can evaluate their pros and cons feature by feature, including their terms and conditions and prices. By comparing products you are sure that you choose the best software for your requirements. It’s clear you have to know your specific needs to realize which solution matches those needs.
As of now, the top products in our Online Community Platforms category are: Salesforce Community Cloud, Wrike, monday.com.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
You don’t want just a wide array of features and flexible pricing plans from a well-known Customer Experience Management Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that when you have any questions about Salesforce Community Cloud or Qualtrics CX, or you struggle with some problems, or maybe you’ll need to ask for a certain change or functionality beneficial to your company you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can profit from personal training or at the very least a knowledge base you can use.
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