What is better LiaCX or Knexus Customer Services? There is a wide range of Customer Experience Management Software products out there today. The ideal way to find out which product fits your needs best is to check them side by side. For example, here you can compare LiaCX and Knexus Customer Services for their overall score (8.6 vs. 6.9, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can even review their capabilities and pricing terms along with other useful data below. When matching products be sure to analyze their related capabilities and mark their differences to obtain a clearer picture of both deals. Likewise, bear in mind to assess secondary features such as security, backup, usability, and customer support.
Those of you who are pressed for time or want a Customer Experience Management Software advice from our team may want to take a look at these top choices for this year: Zendesk, Smartlook, Alchemer.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
If you are still having doubts about which solution will work best for your company it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every service is and how big is its online presence. For example, in case of Facebook LiaCX has 125 likes on their official page while Knexus Customer Services profile is liked by 0 people.
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