What is better Knexus Customer Services or Intercom? Today’s enterprises need the top Customer Experience Management Software product to remain competitive. On this page we help you with buying the best solution, by allowing you to assess Knexus Customer Services and Intercom down to the very details of their individual functions.
You may as well examine our total scoring values, which rate the software all round quality and performance. Knexus Customer Services got a 6.9 score, while Intercom has a score of 8.9. Likewise, you can compare their general user satisfaction rating: 100% (Knexus Customer Services) against 96% (Intercom). Keep in mind to choose the solution that best answers your most crucial priorities, not the application with the most robust features.
We realize that not all businesses have the time to examine a large number of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
In case you are still having doubts about which solution will work best for your business it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every product is and how large is its online presence. For example, in case of Facebook Knexus Customer Services has 0 likes on their official page while Intercom profile is liked by 6194 people.
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