What is better LiaCX or INSTANT Insight? When looking for the appropriate Customer Experience Management Software for your enterprise our recommendation is that you examine the functions, rates, and other essential details regarding the product and vendor. Here, you are able to see the similarities and discrepancies between LiaCX (overall score at 8.6 and user satisfaction at 100%) and INSTANT Insight (overall score at 7.0 and user satisfaction at 94%).
You may also look at their specific modules, for example tools, plans, rates, terms, etc. Moreover, analyze the terms carefully for information on hidden fees, like, installation, independent customer service, upgrade fees, disk space fees, and other similar charges.
Users who don't have much time or would like to get a Customer Experience Management Software advice from our experts might want to examine these top choices for this year: Zendesk, Alchemer, Smartlook.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
No Customer Experience Management Software will be perfect enough to cover all the requirements of a company. Even though key functionalities of LiaCX and INSTANT Insight are obviously a priority you should also thoroughly explore the integrations supported by each app. Quote frequently you will already be working with other types of B2B software in your company and it’s always wiser to choose products that integrate well with one another. If you do that you can guarantee a smooth transfer of data between your teams and software used, which can really reduce time spent on migrating between one service and the next.
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