NICE inContact CXone
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Full native tablet app for Android
- Trend analysis
- Sentiment analysis
- Dashboard
- Analytics
- Action management
- Survey displayed in two simultaneous languages
- Real-time data processing
- Professionally designed survey questions
- Open web API supporting XML/JSON
- Offline mode with automatic synchronization
- Multiple survey languages supported (English, French, Japanese, German, Chinese)
- Full UNICODE (supports Asian and Cyrillic languages)
Pricing Info
Pricing Info
INSTANT Insight is a free Android app that can be downloaded from Google Play.
Integrations
Integrations
INSTANT Insight offers an open web API supporting XML/JSON.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback.
Company Email
info@pulse-solution.com
Contact No.
Company's Address
Pulse-Solution S.A
Rue Argand 2
CP 1237 1211, Geneva 1
Switzerland
INSTANT Insight Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Optimized Voice as a Service (Vaas)
- Interaction Channels
- Interaction Analytics
- Automatic Call Distribution
- Workforce Intelligence
- AI chatbots
- Real-time Reporting and Dashboards
- Extensive customer satisfaction surveys
- Intelligent Workforce Management
- Quality Management and Analytics
- Performance Management
- Call Recording
- Automatic Call Distribution
- Interactive Voice Response
- Predictive Dialer
Pricing Info
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
Integrations
NICE inContact has pre-built integrations with CRM applications like:
- Salesforce
- SAP
- Oracle Service Cloud
- Microsoft Dynamics
- Zendesk
- NetSuite
- ServiceNow
- Bullhorn
- SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Company Email
info@NICEinContact.com
Contact No.
Company's Address
NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA
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The apps compared on this page are merely a small sample of our full Customer Experience Management Software category and you should take into account that there may be more reliable services out there. If you would like to make sure you make the best possible choice for your business we strongly urge you to test more software first. It may also be a good idea to study our top 10 Customer Experience Management Software ranking to see which solutions are now the best ones and dominate the market.
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