What is better INSTANT Insight or NICE inContact CXone? When selecting the right Customer Experience Management Software for your enterprise our recommendation is that you compare the functions, costs, as well as other important data concerning the product and vendor. Here, you are able to see the parallels and differences between INSTANT Insight (overall score at 7.0 and user satisfaction at 94%) and NICE inContact CXone (overall score at 8.8 and user satisfaction at 91%).
You may also check their unique details, like services, plans, costs, conditions, etc. Similarly, read the terms carefully for information on extra charges, such as, setup fees, independent customer service, upgrade fees, disk space fees, and others.
We realize that not all people have enough time to test dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
The apps compared on this page are merely a small sample of our full Customer Experience Management Software category and you should take into account that there may be more reliable services out there. If you would like to make sure you make the best possible choice for your business we strongly urge you to test more software first. It may also be a good idea to study our top 10 Customer Experience Management Software ranking to see which solutions are now the best ones and dominate the market.
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