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Compare Lansweeper vs SmartSupport

What is better Lansweeper or SmartSupport? You have such a wide range of IT Asset Management Software alternatives in today’s market that selecting the best product may be frustrating. On our comparison page, it is simple to evaluate the functions, stipulations, available plans, and more details of Lansweeper and SmartSupport.

It’s also possible to evaluate their score (9.4 for Lansweeper vs. 7.4 for SmartSupport) and user satisfaction level (93% for Lansweeper vs. 100% for SmartSupport). The scores and ratings present you with a solid idea how these two software products perform. Additionally, make sure if the application can integrate with your current business apps to guarantee greater productivity.

In case you you have to quickly locate the best IT Asset Management Software according to our review team we recommend you check out one of these solutions: Salesforce Service Cloud, ServiceNow Asset Management, Infor EAM.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $495

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • PC and Network Inventory
  • IT Asset Management
  • IP Range Scanning
  • Software Inventory and Audit
  • License Compliance Audit
  • Automated Software Deployment
  • Active Directory Management
  • SNMP Network Management
  • Robust Helpdesk And IT Service Ticketing System
  • Knowledge Base Management And Access Control

Pricing Info

Alongside its free edition, Lansweeper is available in three SMB and enterprise pricing packages. The packages can be availed through a yearly sucbription and the pricing depends on the number of features and capabilties you wish to include. Here are the details of its pricing package:

Freeware

  • Free
  • Up To 100 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • 1 Free Helpdesk Agent Included

Standard

  • $495/company/yr. – billed annually
  • Up To 500 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • 1 Free Helpdesk Agent Included

Professional

  • $995/company/yr. – billed annually
  • Up To 1,000 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • Help Desk API
  • Hotfixes
  • Guaranteed SLA
  • 1 Free Helpdesk Agent Included

Ultimate

  • Customized Number Of Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • Help Desk API
  • Hotfixes
  • Guaranteed SLA
  • Additional Scanning Servers
  • 1 Free Helpdesk Agent Included

For more information Lansweeper’s Ultimate pricing package, please contact the vendor and request for a quote.

Additional Helpdesk Agents

  • $10/agent/mo. – billed annually ($120/agent/yr.)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Comcast, Sony

Integrations

Lansweeper supports integration with Active Directory.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A scalable and flexible network inventory and IT asset management software that provides companies and IT professionals with the capability to scan computers and devices on their network without the need for deploying agents, automatically perform software inventory and license auditing, organize all their helpdesk communications in one place, and generate rich knowledge base articles and content.

Company Email

sales@lansweeper.com

Contact No.

Company's Address

Lansweeper
Zeelsebaan 83Z
9200 Grembergen
Belgium

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Realize The Value of Shared Knowledge
  • Empower Customers to Share Experiences, Ideas, and Advice
  • Grow Your Knowledge Base with a Community Forum
  • User-Friendly Interface
  • Speedy Replying and Editing
  • Incredible Design Flexibility
  • Template Gallery
  • Create Customized and Branded Knowledge Bases and Customer Sites
  • Knowledge Base Optimization Made Easy
  • Justify Ongoing Knowledge Base Projects
  • Maximize Knowledge Base ROI
  • Understand Your Knowledge Base
  • Test Knowledge Base Performance Using Hard Data
  • Unified Knowledge Base and Forums Platform

Pricing Info

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SunTrust, CyberGlove Systems, BikeReg

Integrations

SmartSupport can seamlessly work with other knowledge base applications and solutions.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.

Company Email

sales@safeharbor.com

Contact No.

Company's Address

Safeharbor Knowledge Solutions
302 4th Street
Satsop, WA 98583

Salesforce Service Cloud

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case auto-assignment
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-hosted customer service platform for faster, smarter customer support.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA

All the data, details and experiences that we provided in this table were gathered from official vendor pages, promotional content available online, actual experience from real users as well as our individual hands-on use of each app by an expert. We pay a lot of attention to comprehensively examine each service, as a result we not only analyze it internally, but we also compare our observations with views of other people from the SaaS community.

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