What is better KnowledgeOwl or Hiver? When selecting the best Customer Support Software for your business our recommendation is that you evaluate the functions, costs, and other critical data regarding the product and vendor. Here, you are able to see the parallels and distinctions between KnowledgeOwl (overall score at 8.0 and user satisfaction at 97%) and Hiver (overall score at 8.8 and user satisfaction at 96%).
You can also examine their specific modules, such as tools, plans, pricing, terms, etc. Moreover, read the terms carefully for information on hidden fees, including, setup fees, separate support plan, upgrade fees, cloud storage fees, and other similar charges.
Users who are pressed for time or would like to get a Customer Support Software recommendation from our experts might want to try out these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
When you select a solution that you believe will be an actual asset for your company you shouldn’t just pay attention to what reviewers have to say about it. In many cases personal experience with the service will vary, depending on your own goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate overview of how actual users of KnowledgeOwl and Hiver rate their experience with the app. Our algorithm is built around detailed analysis of product mentions on other websites, social networks and blogs, so you are going to get a full and credible picture of what other customers think about every product. In this example KnowledgeOwl got a total satisfaction rating at 97% while for Hiver 96% of people express they had a positive experience with it.
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