What is better KnowledgeOwl or Genesys? If you’re having a hard time choosing the right Customer Support Software product for your circumstances, try to do a comparison of the available software and find out which service offers more benefits. In particular, here you can compare KnowledgeOwl (overall score: 8.0; user rating: 97%) vs. Genesys (overall score: 7.5; user rating: N/A%) for their overall performance.
You can also see which one provides more features that you need or which has better pricing plans for your current situation. Working with a clear table to match their features will significantly increase the likelihood of obtaining the appropriate product for your company. Pay attention to other aspects of the software for example ease-of-use, adaptability, scalability, and pricing terms.
At this time, the best products in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Almost as crucial as features and customer support level are pricing plans offered by KnowledgeOwl and Genesys. While price should not be a deciding factor it’s without a doubt an important thing to think about. You should look for a flexible pricing plan that can be matched with your business size and painlessly scaled up if your business grows. Be sure that you don’t opt for pricing plans that include extra features that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to invest any money and provides you with a solid overview of what it feels like to work with KnowledgeOwl and Genesys.
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